Our EASY return policy is 30 days from date of purchase (Mail order customers; item(s) must be received within the 30 day period).
If you are not 100% satisfied with our products, just return the part to us in new, unused, uninstalled condition.
Returns must be accompanied by a copy of the original invoice.
Returned items must be in unused, re-saleable condition and in it’s original packaging, i.e. not installed. Any markings from installation will not be accepted.
All returns are subject to approval.
The following items are non-returnable: electrical components, performance parts, special order items, red tag, closeout and clearance items.
MAIL ORDER CUSTOMERS; before returning any product please call 1.800.265.2970 for a RETURN AUTHORIZATION NUMBER. Please have your invoice information on hand.
Returns must be shipped pre-paid. Returns shipped COD will NOT be accepted. All unclaimed, or refused COD parcels will be subject to a service charge equal to twice the shipping charge amount (to cover shipping costs both ways).
Item(s) must be received within 30 days from date of purchase.
FREE SHIPPING & RETURNS; If an order qualified for “free shipping” and is being returned, a chargeback will be incurred for what the shipping cost would have been and will be deducted from the return amount. If only part of the order is being returned, and the item(s) would have effected the initial shipping cost this will incur a nominal chargeback. If the item(s) would have had no effect on the initial shipping cost, it will incur no chargeback.
Handling fees from the intial order are non-refundable. Replacement items are NOT covered by free shipping policy unless they qualify for free shipping over $89.
Most parts are warrantied against manufacturing defects 90 days from date of original purchase. One year warranty applies to most tracks and clothing. All warranty is subject to manufacturers approval. All items may have to be returned to manufacturer for approval, and refunds are issued after manufacturer issues credit.
Royal Distributing is not responsible for any down time, during shipping or manufacturer’s approval process. Any part which is deemed to show evidence of being used or installed contrary to manufacturer’s instructions, and/or subject to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund, or warranty consideration.
Warranty does not extend to replacement items (warranty applies from original date of purchase). Warranty does not extend to labour or installation charges. Royal Distributing does not cover any shipping costs related to warranty items, these are the responsibility of the consumer. Drive Belt warranty claims are to be sent directly to the manufacturer.
There is NO warranty on electrical components, tires, tracks drilled for studs, racing tracks and performance parts. Stated claims on performance parts are as stated from the manufacturer. Royal Distributing does not test all products, or substantiate all claims.
For specific warranty information please call (519) 822-7081.
There is NO WARRANTY accepted on all Red Tag, Closeout and Clearance items.