Privacy Policy
Accountability
Each employee of Royal J & M Distributing Inc. is responsible for all personal information under his or her control and a Privacy Officer has been designated to be accountable for compliance with the Act. We will use reasonable means to ensure that personal information is given a comparable level of protection while being processed by a third party.
Identifying Purposes
The purpose(s) for which personal information is collected shall be identified before or at the time the information is collected. We may choose to identify such purpose(s) orally or in writing. Written notification will be used whenever practical to do so.
Consent
The prior knowledge and permission of the customer is required for the collection, use or disclosure of personal information, except where inappropriate due to legal or security reasons. We may obtain express consent (i.e., specific authorization given to us, either orally or in writing) or we may determine that consent has been implied (i.e., we have not received a specific authorization, but the circumstances allow us to collect, use or disclose personal information).
Limiting Collection
The collection of personal information shall be limited to that which is necessary for the purpose(s) identified. Personal information shall be collected by fair and lawful means.
Limiting Use, Disclosure and Retention
Personal information will not be used, disclosed or retained for purposes other than those for which it was collected, except with the permission of the customer, or as permitted or required by law. We will retain personal information only as long as necessary for the fulfillment of those purposes. Personal information that is no longer required to fulfill identified purposes will be destroyed, erased or made anonymous.
Accuracy
Personal information shall be as accurate, complete and up-to-date as is necessary for the identified purpose(s) for which it is to be used. We will, on an ongoing basis, ensure the accuracy and completeness of personal information under our care and control. Customers who provide personal information to us must do so in an accurate and complete manner.
Safeguarding Information
Personal information, regardless of the format in which it is held, will be protected against loss, theft, unauthorized access, disclosure, copying, use or modification by using security safeguards appropriate to the sensitivity of the information.
Openness
Specific information about our policies and practices relating to the management of personal information will be readily available to our customers. We have designated a Privacy Officer who will answer customers' questions about our compliance with the Act.
Individual Access
Upon written request, a customer will be informed of the existence, use and disclosure of his or her personal information and shall be given access to it. We will respond to such requests within 30 days, unless we first advise that we need a longer period to respond. A customer will be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
Challenging Compliance
Customers can address any complaint regarding compliance with the above principles with our Privacy Officer who will investigate their concerns and take the appropriate action to correct the situation. We will document all customer complaints, as well as our actions in response to complaints, by noting these details in the customer's file and also in a master privacy file.
How We Collect, Use and Disclose Personal Information
We collect, use or disclose personal information only with our customers' permission.
We will make sure our customers understand why we need personal information by using clear, understandable language when we identify the purpose. We collect only the information we need for the purpose(s) we have identified to our customers. Our files are kept for the purpose of providing better service in delivering clothing and apparel, aftermarket parts and accessories to our customers. We will not sell personal information under any circumstances. We only keep customers' information as long as we need it to establish and/or service their accounts or to meet regulatory requirements. Once it is no longer necessary, the information is destroyed using the highest of safeguards and standards. We do not keep our customers' credit card information on file for added security.
We Will Protect Customer Information
All employees and suppliers who are granted access to customer records understand the need to keep this information protected and confidential. They know they are to use the information only for the purposes intended. This expectation is clearly communicated. We have also established physical and systems safeguards, along with the proper processes, to protect customer information from unauthorized access or use.
Customers' Right to Access Their Personal Information
We understand customers' rights and want them to be aware of them as well. Customers have the right to ask questions about their personal information and to review their files within the guidelines set forth in the Act. As well, they have a right to request an update or correction and to bring their concerns to our attention through a complaint resolution process.
If You Require More Information
For more information about our privacy policies and procedures, please contact our Privacy Officer at:
Royal Distributing925 Woodlawn Rd. >W., Guelph, ON N1K 1B7
tel: 519.822.7081 or 1.800.265.2970 | fax: 519.822.0526
email: privacy@royaldistributing.com
WEBSITE PRIVACY POLICY
This Privacy Policy governs the manner in which Royal Distributing collects, uses, maintains and discloses information collected from users (each, a “User”) of the royaldistributing.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Royal Distributing.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information and other payment information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Royal Distributing collects and uses Users personal information for the following purposes:
- To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer content, promotions, surveys or other Site features; to send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails: The email address Users provide for order processing, is used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. It may also be sued to send marketing content to the user within the bounds of implied consent as dictated by Canada's Anti-Spam Legislation. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
Data protection provisions about the application and use of Google Analytics (with anonymization function).
On this website, the controller has integrated the component of Google Analytics (with the anonymizer function). Google Analytics is a web analytics service. Web analytics is the collection, gathering and analysis of data about the behavior of visitors on websites. A web analysis service collects, inter alia, data about the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of Internet advertising.
The operator of the Google Analytics component is:
Google Inc.,1600 Amphitheatre Pkwy,
Mountain View, CA
94043-1351,
United States
For the web analytics through Google Analytics, the controller uses the application “_gat. _anonymizeIp”. By means of this application, the IP address of the Internet connection of the data subject is abridged by Google and anonymized when accessing our websites from a Member State of the European Union or another Contracting State to the Agreement on the European Economic Area.
The purpose of the Google Analytics component is to analyze the traffic on our website. Google uses the collected data and information, inter alia, to evaluate the use of our website and to provide online reports, which show the activities on our websites, and to provide other services concerning the use of our Internet site for us.
Google Analytics places a cookie on the information technology system of the data subject. The definition of cookies is explained above. With the setting of the cookie, Google is enabled to analyze the use of our website. With each call-up to one of the individual pages of this Internet site, which is operated by the controller and into which a Google Analytics component was integrated, the Internet browser on the information technology system of the data subject will automatically submit data through the Google Analytics component for the purpose of online advertising and the settlement of commissions to Google. During the course of this technical procedure, the enterprise Google gains knowledge of personal information, such as the IP address of the data subject, which serves Google, inter alia, to understand the origin of visitors and clicks, and subsequently create commission settlements.
The cookie is used to store personal information, such as the access time, the location from which the access was made, and the frequency of visits of our website by the data subject. With each visit to our Internet site, such personal data, including the IP address of the Internet access used by the data subject, will be transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.
The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the information technology system of the data subject. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.
In addition, the data subject has the possibility of objecting to a collection of data that are generated by Google Analytics, which is related to the use of this website, as well as the processing of this data by Google and the chance to preclude any such. For this purpose, the data subject must download a browser add-on under the link https://tools.google.com/dlpage/gaoptout and install it. This browser add-on tells Google Analytics through a JavaScript, that any data and information about the visits of Internet pages may not be transmitted to Google Analytics. The installation of the browser add-ons is considered an objection by Google. If the information technology system of the data subject is later deleted, formatted, or newly installed, then the data subject must reinstall the browser add-ons to disable Google Analytics. If the browser add-on was uninstalled by the data subject or any other person who is attributable to their sphere of competence, or is disabled, it is possible to execute the reinstallation or reactivation of the browser add-ons.
Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/ and under http://www.google.com/analytics/terms/us.html. Google Analytics is further explained under the following Link https://www.google.com/analytics/.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content about our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Google Adsense
Some of the ads may be served by Google. Google's use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non-personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html
Changes to this privacy policy
Royal Distributing has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Royal Distributing,925 Woodlawn Rd. W.,
Guelph, Ontario N1K 1B7,
519-822-6903,
E.Mail: privacy@royaldistributing.com
This document was last updated on September 23, 2022
Mobile Terms of Service
The Royal Distributing mobile message service (the "Service") is operated by Royal Distributing (“Royal Distributing”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Royal Distributing’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Royal Distributing through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Royal Distributing. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18556483445 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Royal Distributing mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, email contact@royaldistributing.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Royal Distributing,925 Woodlawn Rd. W.,
Guelph, Ontario N1K 1B7,
519-822-6903,
E.Mail: privacy@royaldistributing.com
This document was last updated on February 16, 2023