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My store: Sudbury

My store

Sudbury

3085 Kingsway
Sudbury, Ontario P3B 2G5
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(705) 566-8111
Open now until 8:00 pm
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800-265-2970
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Refund policy

CLICK HERE TO RETURN A PRODUCT

 

Refund Policy

Return new and unused items within 30 days of purchase for refund or exchange. Items must be returned in new, unused and uninstalled condition. Items must be in their original packaging and in resaleable condition. All returns are subject to inspection and approval. See below for instructions on returning or exchanging an item in store or by mail. Note: A return postage fee of $7 (plus applicable taxes) will be deducted from your refund for returns made by mail. For air stage and remote addresses, this fee is $45. 

Gift Cards

Gift cards are non-refundable and non-returnable. Once issued, they cannot be exchanged for cash or credited to the original payment method. We recommend safeguarding gift cards as they hold monetary value and cannot be replaced if lost or stolen.

THE FOLLOWING ITEMS ARE NON-RETURNABLE:

  • Gift Cards
  • Electrical components
  • Tools
  • Snorkel kits
  • Manuals are eligible for return but packaging must be sealed
  • Undergarments

 

RETURNING AN ITEM TO A STORE

Ensure your item is eligible for return and bring it to your nearest Royal Distributing store along with your original invoice and original method of payment. There is no charge for in-store returns or exchanges that meet the return conditions.

CLICK HERE TO VIEW STORE LOCATIONS

 

RETURNING AN ITEM BY MAIL

A return postage fee of $7 (plus applicable taxes) will be deducted from your refund. For air stage and remote addresses, this fee is $45. 

An email address is required to create a return by mail. If you do not have an email address, your items can be physically returned to one of our retail stores OR shipped back to a retail store at the customer's expense. 

Before returning an item by mail, call 1-800-265-2970 for a Return Merchandise Authorization (RMA) number. Please have your invoice information ready before calling.

We will provide you with a pre-paid Canada Post shipping label. Package the unused item in a shipping box and securely attach the prepaid shipping label to the outside of the box.

If you require a different size or colour, or a different item altogether, you must return your original item and place a new order for the correct item.

If you originally paid by cash or debit and you choose to return by mail instead of returning to a store location, your refund will be issued to a gift card (i.e., store credit).

EXCLUSIONS:

Returns shipped COD will not be accepted. All unclaimed or refused COD parcels will be subject to a service charge equal to twice the shipping charge to cover shipping costs both ways.

Oversized items are only eligible for in-store returns (e.g., sled decks, cargo sleds, trailers, and more).

WARRANTY CLAIMS

Most parts are warrantied against manufacturing defects for 90 days from the date of original purchase. A one-year warranty applies to most tracks and clothing items. All warranty is subject to the manufacturer's approval. Items may need to be returned to the manufacturer for approval, and refunds are only issued after the manufacturer issues a credit.

Royal Distributing is not responsible for any downtime incurred during shipping or the manufacturer's approval process. Any part which is deemed to show evidence of being used or installed contrary to the manufacturer's instructions, or subject to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration.

Warranty does not extend to replacement items (warranty applies from the original date of purchase). Warranty does not extend to laborer installation charges. Royal Distributing does not cover any shipping costs related to warranty items; these are the responsibility of the customer. Stated claims on performance parts are as stated from the manufacturer. Royal Distributing does not test all products or substantiate all claims.

WARRANTY DOES NOT APPLY TO THE FOLLOWING ITEMS:

  • Electrical components
  • Tires
  • Tracks drilled for studs
  • Racing tracks
  • Performance parts
  • Red tagged, closeout and clearance items (prices end in .88)

For specific warranty information, or to initiate a warranty claim, please contact our Customer Service team at 1-800-265-2970.