RETURN & EXCHANGE POLICY

Return new and unused items within 30 days of purchase for refund or exchange. Items must be returned in new, unused and uninstalled condition. Items must be in their original packaging and in resaleable condition. All returns are subject to inspection and approval. See below for instructions on returning or exchanging an item.

The following items are non-returnable:
  • Electrical components
  • Performance parts
  • Special order items
  • Red tagged, closeout and clearance items (prices end in .88)
  • Ensure your item is eligible for return and bring it to your nearest Royal Distributing store along with your original invoice and original method of payment. There is no charge for in-store returns or exchanges that meet the return conditions.

      Store Locations
  • Before returning an item by mail, call 1-800-265-2970 for a Return Merchandise Authorization (RMA) number. Please have your invoice information on hand before calling.

    Apparel, Boots & Helmets

    Easily return apparel, boots and helmets using our pre-paid shipping label for a cost of only $5 plus tax.

    We will provide you with a pre-paid Canada Post shipping label. If you use our return label, we will deduct $5 plus tax from the amount of your refund (in the case of a return) or bill you $5 plus tax (in the case of an exchange).

    Package the unused item in a shipping box and securely attach the prepaid shipping label to the outside of the box.

    Exclusions

    Air stage locations are not eligible for $5 return shipping labels; please contact us for subsidized return shipping rates on apparel, boots and helmets. 

    Protective gear, armour, waterskis and bindings do not qualify for $5 return shipping labels.

    All other items
    All other items must be shipped pre-paid by the customer. Returns shipped COD will not be accepted. All unclaimed or refused COD parcels will be subject to a service charge equal to twice the shipping charge to cover shipping costs both ways.
  • Most parts are warrantied against manufacturing defects for 90 days from the date of original purchase. A one-year warranty applies to most tracks and clothing items. All warranty is subject to the manufacturer's approval. Items may need to be returned to the manufacturer for approval, and refunds are only issued after the manufacturer issues a credit.

    Royal Distributing is not responsible for any downtime incurred during shipping or the manufacturer's approval process. Any part which is deemed to show evidence of being used or installed contrary to the manufacturer's instructions, or subject to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration.

    Warranty does not extend to replacement items (warranty applies from the original date of purchase). Warranty does not extend to laborer installation charges. Royal Distributing does not cover any shipping costs related to warranty items; these are the responsibility of the customer. Stated claims on performance parts are as stated from the manufacturer. Royal Distributing does not test all products or substantiate all claims.

    Warranty does not apply to the following items:
    • Electrical components
    • Tires
    • Tracks drilled for studs
    • Racing tracks
    • Performance parts
    • Red tagged, closeout and clearance items (prices end in .88)

    For specific warranty information, or to intiate a warranty claim, please contact our Customer Service team at 1-800-265-2970.

  • Before returning an item by mail, call 1-800-265-2970 for a Return Merchandise Authorization (RMA) number. Please have your invoice information on hand before calling.

    Apparel, Boots & Helmets

    Easily return apparel, boots and helmets using our pre-paid shipping label for a cost of only $5 plus tax.

    We will provide you with a pre-paid Canada Post shipping label. If you use our return label, we will deduct $5 plus tax from the amount of your refund (in the case of a return) or bill you $5 plus tax (in the case of an exchange).

    Package the unused item in a shipping box and securely attach the prepaid shipping label to the outside of the box.

    Apparel, Boots & Helmets

    Easily return apparel, boots and helmets using our pre-paid shipping label for a cost of only $5 plus tax.

    We will provide you with a pre-paid Canada Post shipping label. If you use our return label, we will deduct $5 plus tax from the amount of your refund (in the case of a return) or bill you $5 plus tax (in the case of an exchange).

    Package the unused item in a shipping box and securely attach the prepaid shipping label to the outside of the box.

    All Other Items
    All other items must be shipped pre-paid by the customer. Returns shipped cod will not be accepted. All unclaimed or refused cod parcels will be subject to a service charge equal to twice the shipping charge to cover shipping costs both ways.